Terms and Conditions
By reading these Terms and Conditions of Sale, you will find all the essential information about the service, how transactions work, the liability of LOREAU LIMITED, and much more. Happy reading, and welcome.
1. Presentation
The website is owned and operated by LOREAU LIMITED, a company registered in Hong Kong, under number 78648658. The registered office is located at Unit 1303, 13/F Hollywood Centre, 233 Hollywood Road, Sheung Wan, Hong Kong.
The website allows internet users to sign up to become clients of LOREAU LIMITED. Every user agrees to comply with these Terms and Conditions of Sale and accepts them fully, without any reservation.
These Terms and Conditions of Sale apply to all sales concluded on the website jeremyloreau.com, subject to any specific conditions stated in the product presentation.
2. How the service works
The website jeremyloreau.com offers an online fitness and nutrition coaching service. The list and description of the goods and products offered can be viewed on the above-mentioned websites. All transactions are automatic and processed through our partner Stripe. Therefore, LOREAU LIMITED cannot be challenged or held liable for consequences of any kind arising from these transactions.
3. Payment terms, returns, and refunds
Payment for our products invoiced by LOREAU LIMITED is made exclusively, at the time the client pays on the website through Stripe, by bank card.
3.1. Booking condition: you complete the purchase as soon as you enter your bank details and validate them. By doing so, you explicitly acknowledge your payment obligation to LOREAU LIMITED.
3.2. Payment deadlines: our invoices are payable in advance upon registration. Failure to pay prevents access to live services.
3.3. Penalties for late payment or non-payment: the law requires us to mention this article, failing which we may be fined. In the event of late payment or non-payment, late-payment interest is due from the day following the payment date shown on the invoice, at a fixed rate of 10%, without any reminder being necessary, as well as a fixed compensation for collection costs (article L.441-6 of the French Commercial Code).
3.4. Return and refund condition: for dematerialized and digital products, these are provided to you instantly following your purchase. Therefore, when you validate your bank details to confirm your order, you waive your right of withdrawal. No returns or refunds will therefore be possible. In the case of a service, whether a subscription, coaching, or support, you waive your right of withdrawal as soon as you purchase it. A refund will only be possible within the framework of a guarantee whose terms will be explained on the relevant product page.
4. Plan changes and termination
4.1. Plan changes: any plan change must be requested in advance by email to coach@jeremyloreau.com. One month's notice of coaching is required before the change takes effect, in order to ensure a smooth transition and preserve the quality of follow-up. Adjustments will be applied starting from the following period, once the notice period has been observed.
4.2. Termination: these contractual relations may be terminated automatically by either party, after receipt of an email at coach@jeremyloreau.com, subject to one month's notice of coaching.
The contract remains in force until the end of the monthly subscription following the expiration of the notice period. No amount will be refunded, nor any credit granted, for the period already invoiced. No prorated calculation applies at the time of termination.
Termination under this article occurs without prejudice to any actions that the law or the contract allows either party in such cases, in particular any claims for damages. Amounts paid for services and/or deliverables are non-refundable even in the event of withdrawal or interruption at the client's own initiative, except in cases of force majeure as defined by case law.
5. Retention of title clause
LOREAU LIMITED retains full ownership of the services and/or deliverables until full payment of the principal price and any ancillary charges has been effectively received. Failure to pay any one of the installments may result in non-delivery of the service and/or deliverable.
6. Mandatory mediation before any legal proceedings
Recourse to consumer mediation is mandatory, pursuant to articles L.611-1 et seq. and R.612 et seq. of the French Consumer Code:
- Disputes and litigation that may arise between LOREAU LIMITED and its individual client regarding a service or deliverable.
- LOREAU LIMITED has chosen its consumer mediator: Société de la Médiation Professionnelle – Médiateurs Associés. 24, rue Albert de Mun, 33000 Bordeaux.
- In the event of a dispute, for individuals, to refer the matter to the consumer mediator: click here.
7. Applicable law and jurisdiction
Any dispute relating to the services and/or deliverables provided by LOREAU LIMITED shall, by express agreement between the parties, be subject to French law and to the exclusive jurisdiction of the Commercial Court of Saint-Denis de La Réunion (97400), notwithstanding multiple defendants or third-party proceedings. This provision also applies in summary proceedings.
8. Modification of the Terms and Conditions of Sale (T&Cs) on jeremyloreau.com
We reserve the right to modify these Terms and Conditions of Sale at any time by publishing a new version on the website jeremyloreau.com. The applicable T&Cs are those in force on the date of payment for the order, or of the first payment in the case of multiple payments. These T&Cs can be viewed on the company's website at the following address: www.jeremyloreau.com/legal/cgv.
The fact that LOREAU LIMITED does not invoke, at a given time, any one of these general conditions and/or a breach by the other party of any one of the obligations referred to in these Terms and Conditions of Sale, cannot be interpreted as a waiver by LOREAU LIMITED of its right to invoke any of said conditions at a later date.